Empathy is Not Experience, and… That’s Okay

If there’s anything decent people have come to realize over the last year, it’s that many of us lead very, very different life experiences. As soon as you start getting into the specifics, things start to get complicated (and often testy), so let’s just stick with that observation for now. The lives we lead, the […]

Nobody’s Perfect

Two of the say, maybe six companies that run the world are fighting. This time, it’s Facebook and Apple. Fortunately for those of you who don’t really pay attention to this kind of thing and want to get up to speed quickly, it’s a very simple argument. Apple makes money off of a lot of […]

Customer Data & the Immovable Object

The number one obsession in digital marketing for the last decade or so has been targeting. For all the money in ad-tech and sponsored content and other 21st century marketing things, the actual experience of being advertised to and, for lack of a better word, effectively propositioned by companies online is pretty lame. Targeting promises […]

Applied Compliance

It’s only my opinion, but one of the more interesting things I’ve written (and then promptly lost in a tangled web of SQL dumps while messing around with this site) was a piece on managing people and the different approaches towards setting goals. I thought of these two approaches as engagement and compliance, where the […]

Where The Good Jobs Are, (Part 2)

One of the funny things about any kind of economic system is that, by definition, you learn a lot about it simply by existing in it. But as more and more people are realizing, there are a wide variety of ways to exist in any system, thanks to a bunch of different factors we have […]

Where The Good Jobs Are, (Part 1)

One time, when I was in college — at some point in the dreary middle, so let’s say 2002-2003-ish — I asked my Dad what I should try to do for a living if I wanted to maintain the ability to step up or step down my work. This was mostly because (at the time) […]