With the epilogue of Market Basket drama in sight, what have we learned? – The Boston Globe
So what have we learned? The lessons of Market Basket might not be as pure and simple as we would like, but we just witnessed something remarkable about the power of workers and the importance of being a benevolent CEO.
This is a pretty amazing story. How much efficiency and customer goodwill have other businesses lost due to the kind of potential profiteering that was stopped this time by an unlikely alliance of workers and customers? I have a feeling it’s a lot.